How can we help you today?
Browse answers to common questions about ordering books, payment options, nationwide delivery, and returns.
1. Ordering & Book Availability
How do I place an order on Oasis Books?
Simply browse our Book Catalog or use the search bar at the top of the page to find your desired title by book name, author, genre, or ISBN. Click Add to Cart, review your shopping bag, and proceed to checkout where you can select your delivery zone and preferred payment method.
Are all books sold on Oasis Books original print copies?
Yes. We source our books directly from reputable local and international publishers, accredited distributors, and verified authors to ensure authentic, high-quality print editions.
What if a book I want is out of stock or not listed?
If a book is marked Out of Stock, you can save it to your Wishlist from your customer account or reach out via our Contact Page with the book title and ISBN so our team can notify you as soon as it is restocked.
2. Payments, Coupons & Pricing
What payment methods do you accept?
We support secure and convenient payment options at checkout, including:
- Instant Online Payment (Paystack / Flutterwave): Pay securely with debit/credit cards (Visa, Mastercard, Verve), USSD, or bank transfer.
- Direct Bank Transfer: Transfer to our official corporate bank account displayed at checkout; our team verifies and confirms your order promptly.
How do I apply a discount coupon code?
On the Checkout page, enter your promo or coupon code into the coupon field. Your discount will be calculated automatically and deducted from your order total before payment.
3. Shipping, Delivery & Order Tracking
Do you deliver nationwide across Nigeria?
Yes! We deliver across all states and major cities in Nigeria. Shipping fees and estimated delivery timelines are automatically calculated at checkout based on your selected state and delivery zone. For full details, please review our Shipping & Delivery Policy.
How long will it take to receive my books?
- Within City / Metro Zones: Typically 1 – 2 business days.
- Other States Nationwide: Typically 2 – 5 business days depending on your location.
How can I track my order status?
Sign in to your account and visit My Orders. Click Track Order on any order to see real-time status updates, courier details, and downloadable PDF invoices.
4. Returns, Replacements & Refunds
What if I receive a damaged or wrong book?
If your order arrives damaged from transit, has a printing defect, or differs from what you ordered, please notify us within 48–72 hours of delivery with your order number and photos. We will arrange a replacement or full refund in accordance with our Return Policy and Refund Policy.
5. Schools, Book Clubs & Bulk Orders
Do you offer discounts for schools, libraries, or bulk purchases?
Absolutely! We partner with schools, universities, reading clubs, corporate organizations, and libraries for bulk book supplies at special discounted rates. Please contact our team via the Contact & Support page with your book list and quantities for a custom quote.
Still have questions?
Our customer support team is ready to assist you with your order or book inquiry.